Shipping

The large majority of customer orders are fulfilled and shipped from the HomWerks, LLC warehouse in Chanhassen, Minnesota. There are instances that shipments originate directly from the manufacturer. Normally, through standard shipping methods, parcels are shipped within two business days.

Shipping Options

You, the customer, may choose the shipment option that meets your needs. HomWerks, LLC has established relationships with the United States Postal Service and FedEx, and offers a variety of shipping methods, ranging from standard to expedited.

Shipment Confirmation

All parcels shipped from our facility will be assigned a tracking number that will be emailed to the customer upon the shipment of the parcel(s) (Shipment Confirmation).

“Order to Ship” Time

HomWerks, LLC is committed to processing and shipping your order within two business days from the date of the original order.

Backordered / Out of Stock Scenarios

As in any other fulfillment operation, there will be isolated situations when orders have been placed and sellable product is not available. As a general rule, HomWerks, LLC will not “hold” orders for later fulfillment.  If a backorder is identified, the order will be cancelled unless the backordered item is part of a larger order, in which case the customer may choose to cancel the out-of-stock item and have the remainder of the order shipped.

Customer Service

If you have a question regarding your order/shipment, please email us at customerservice@homwerks.com . We look forward to assisting you.

Standard Shipping: FedEx Surepost and UPS SmartPost

There are instances when FedEx applies additional charges to a shipment. Among these are a residential surcharge and a remote area surcharge. To avoid these costs, and subsequent increase in product pricing, HomWerks, LLC reserves the right to ship parcels via FedEx SmartPost.

Using this shipping method, parcels are routed through conventional FedEx channels, and then, near the final destination, are transferred to the US Postal Service for doorstep delivery. In these cases, the parcel will be traceable from our warehouse to your door (via FedEx).